Profile
Entry-level information technology professional with technical training, problem-solving skills, and customer service experience. Strong troubleshooting skills with the ability to learn new technologies and systems quickly.
Technical Skills
- Microsoft Windows operating systems
- Microsoft Office: Word, Excel, PowerPoint, and Outlook
- Hardware and software troubleshooting
- Customer and technical support
- Documentation and record keeping
Professional Experience
Laborer Custodial
United States Postal Service | October 2021 – December 2021
Mobile Wireless Sales Consultant
Best Buy | August 2016 – April 2018
Postal Support Employee (PSE)
United States Postal Service | June 2014 – April 2016
Senior Game Advisor
GameStop | October 2009 – August 2013
Aircraft Maintenance Supply Specialist
United States Marine Corps | September 2003 – February 2007
Technical Publications Librarian
United States Marine Corps | August 2000 – September 2003
Education
Gateway Technical College
Associate Degree in IT System Services
Gateway Technical College
Technical Diploma, IT Service Technician — May 2025
Horlick High School
High School Diploma
Military Awards
Global War on Terrorism Service Medal, Global War on Terrorism Expeditionary Medal, Sea Service Deployment Ribbon, National Defense Service Medal, Presidential Unit Citation